At Lucky Block Casino, we believe that gambling should always be fun and entertaining. We are strongly committed to promoting responsible gaming and providing our players with the tools and support they need to stay in control.
Our Commitment to Responsible Gaming
Lucky Block Casino takes responsible gaming very seriously. We work hard to ensure a safe and positive environment for all our players, especially our German community. We promote healthy gaming habits and help prevent gambling-related harm.
Tools to Help You Stay in Control
We offer a full range of responsible gaming tools that you can set yourself at any time:
Deposit Limits
Set daily, weekly, or monthly limits on how much you can deposit.
Loss Limits
Control the maximum amount you can lose over a chosen period.
Session Time Limits
Set a maximum time for each gaming session — the system will notify you when time is up.
Reality Checks
Receive pop-up reminders showing how long you’ve been playing.
Self-Exclusion
- Short break (24 hours to 30 days)
- Longer cooling-off period (up to 6 months)
- Permanent self-exclusion (minimum 6 months, can be extended)
Once activated, self-exclusion cannot be cancelled during the chosen period.
Cool-Off Period
Take a short voluntary break from playing (from 1 day up to 30 days).
How to Activate Responsible Gaming Tools
- Log into your Lucky Block Casino account
- Go to “My Account” → Responsible Gaming
- Choose and set the limits or exclusion you need
- Confirm your selection
All changes take effect immediately or after a short confirmation period.
Recognizing Problem Gambling
Here are some common signs that gambling may be becoming a problem:
- Spending more time or money than you planned
- Gambling to escape stress or problems
- Trying to win back losses (“chasing losses”)
- Neglecting work, family, or social life because of gambling
- Hiding your gambling activity from loved ones
- Feeling anxious, irritable, or restless when not gambling
If any of these sound familiar, we strongly encourage you to use our tools or contact support.
Support and Help Resources
At Lucky Block Casino
- 24/7 live chat support — our team is trained to listen and help
- Direct access to all responsible gaming tools in your account
External Help Organizations (Germany & Europe)
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
- Spielen mit Verantwortung — www.spielen-mit-verantwortung.de
- Gamblers Anonymous Germany — www.gamblersanonymous.de
- Check Your Game — www.check-your-game.de
These organizations offer free, confidential advice and support.
Underage Gambling
Lucky Block Casino strictly prohibits anyone under 18 years of age from registering or playing. We use advanced age verification systems and work with third-party services to prevent underage access. If we discover a user is underage, the account will be closed immediately.
Parental Control
We recommend that parents and guardians use filtering software and discuss gambling responsibly with their children.
Contact Us
If you need help setting limits, activating self-exclusion, or have any concerns about your gaming habits, please contact our support team right away.
- Live Chat: Available 24/7
- Email: support@luckyblock.com (responsible gaming requests are treated with priority)
Our team is friendly, understanding, and non-judgmental.