At Lucky Block Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and use our website.
By using Lucky Block Casino, you agree to the practices described in this policy. We recommend reading it carefully.
1. Introduction
Lucky Block Casino is operated by a company licensed under Curacao gaming law. We are committed to protecting your privacy and handling your data in a transparent, secure, and lawful manner. This policy applies to all users, including players from Germany and the European Union.
We fully comply with the General Data Protection Regulation (GDPR) for our European users.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, date of birth, username, and password.
- Identification Data: Documents for verification (passport, ID card, utility bill) when required for withdrawals or security checks.
- Financial Information: Cryptocurrency wallet addresses and transaction details.
- Technical Data: IP address, browser type, device information, and operating system.
- Usage Data: Games played, bets placed, deposits, withdrawals, and session duration.
- Communication Data: Messages sent to our customer support team.
3. How We Use Your Information
We use your data for the following purposes:
- To create and manage your account
- To process deposits and withdrawals
- To provide and improve our games and services
- To send you important account notifications and promotional offers (you can opt-out anytime)
- To comply with legal and regulatory requirements
- To prevent fraud, money laundering, and other illegal activities
- To personalize your gaming experience
4. Legal Basis for Processing (GDPR)
For European and German players, we process your data based on:
- Contractual necessity (to provide the service)
- Legal obligation (anti-money laundering laws)
- Legitimate interest (improving our services and security)
- Your consent (for marketing communications)
5. Sharing of Your Information
We may share your information only in the following cases:
- With game providers and payment processors (strictly necessary for service delivery)
- With regulatory authorities when required by law
- With trusted third-party service providers (hosting, analytics, security) who follow strict data protection rules
- In case of company merger or acquisition
We never sell your personal data to third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site traffic and improve user experience
- Deliver personalized content and offers
You can manage your cookie preferences through your browser settings at any time. For more details, please see our Cookie Policy.
7. Data Security
We use industry-standard security measures including:
- Bank-grade 256-bit SSL encryption
- Secure servers and firewalls
- Regular security audits
- Strict internal access controls
Despite our best efforts, no system is 100% secure. We will notify you promptly in case of any data breach that affects your personal information.
8. Data Retention
We keep your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. After account closure, we retain certain data for up to 5–7 years as required by gambling regulations.
9. Your Rights (GDPR)
As a German or EU player, you have the following rights:
- Right to access your personal data
- Right to rectification (correct inaccurate data)
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, contact our support team.
10. International Data Transfers
Some of our service providers may be located outside the EU. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.
11. Children’s Privacy
Lucky Block Casino is strictly for persons 18 years and older. We do not knowingly collect data from children under 18. If we discover such data, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The new version will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Live Chat: Available 24/7 on the website
- Email: support@luckyblock.com
We aim to respond to all privacy-related requests within 48 hours.